19th JULY UPDATE
With some restrictions being lifted on the 19th of July, we thought it would be a good idea to inform everyone how that will impact us and our services.
Since opening after the first lockdown back in June last year, we have seen all customers strictly by appointment. This allowed us to keep our space as clean and as Covid safe as possible. What we couldn't have predicted is how much better the customer experience would be.
Covid forced us to change how we do things, happily for for the better. We have been able to give you a much more intricate and personal service than ever before!
This is why we have decided that, although restrictions may be lifting, we still want to give the best possible service we can offer. Therefore we will now continue to see all customers by appointment - This will be the new "normal" for going forward.
The benefits for you are:
1 - You get the whole showroom to yourself - no more navigating around other people to choose your glasses.
2 - You get seen immediately - no waiting times.
3 - You get 100% of the attention from the staff - no more waiting for them to finish with someone else.
4 - You can be sure that all glasses you try on are clean - A clean up process happens in between appointments. This includes:
- All frames tried on will be fully sanitised
- Surfaces such as seats and desks will be wiped down with a viral cleaner
- Any equipment used by the staff will also be cleaned between uses.
Face coverings will still be worn by staff. We encourage you to follow guidelines for face coverings as these may change frequently in the coming weeks.
Stay safe and thank you so much for your continued support.